Friday, December 14, 2007

The business class

We flew business class with British Airways from Calgary to London and then Aer Lingus to Dublin. Uneventful flights, but some long delays due to high winds. What I want to describe is the business class feeling. As a first class traveler you get priority in boarding and luggage check in, you spend your waiting time in nice shiny clean lounges with all kinds of facilities, you have a lot of room in the plane, the meals are almost restaurant quality, and other unimportant details. I don’t know if these extra comforts are worth five times the price of an economy class ticket though.

Anyway, I was sitting in the lounge in Calgary airport, sheltered from all the chaos happening outside, in a perfect controlled environment – temperature, noise level, food, beverage, technology - and I was thinking “Hey, I could get used to this!”. Everything was almost perfect, even the view was great, towards Calgary downtown. Then, something struck me. People who use first class -- usually wealthy people who make decisions that affect everyone -- can lose perspective very easily. They live in a cocoon where everything is comfortable. It doesn’t take much to forget that the majority of people live in a totally different world, hence they think and act differently. My question is: how can someone who lives in one world decide for someone in another? It is like someone from another country making the laws for yours. I think one of the main enhancements in decision-making is to use everyone’s voice -- and it is so easy to achieve, now that the Internet is becoming more and more accessible.

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